I have been a user of this system for years and I use the project for large-scale professional purposes of varied services, this was the only professional customer support system that met all the company's needs with excellence and we are pleased to have effective and reliable support. impeccable quality thanks to this project. I have a lot to thank the team for maintaining the quality of this great project and constant updates. tmj.
89 Reviews
The customer filed a ticket requesting information, but to their dismay, the ticket was closed automatically after two days without resolution. Despite it not being a holiday, the support team failed to provide any answers or assistance regarding the ticket. This lack of support reflects poorly on the company's customer service and raises concerns about the reliability of their products. Numerous errors have also been reported in their codes, further highlighting the subpar quality of their offerings. It is advised to refrain from purchasing their products due to these ongoing issues.
Author response
We have responded to your inquiry, but as we have not received a reply from you, the system has automatically closed the ticket assuming the issue has been resolved. This is a standard feature of our support system. It would be unfair to give us a low review for this automated process.
Super friendly contact, quick response. I can highly recommend it. Very good script. Very functional with many possibilities. Thank you very much!
Author response
Thank you for the positive reply.
òtima ferramenta, muito boa mesmo
All works fine. And i hope the next update comes next ;-)
Worst Support ever. Also the export to CSV is bullshit.
They asking to give access to FTP and admin to check it. I was giving the access and nobody cares. The download in CSV is useless. The IPblock if you turn it on blocking every Pc. They says is very good everyone is using. Not true. And the support you pay for nothing. Just bla bla bla that's it they don't care about. Yes i want my money back and i remove right now this crap!!!
Author response
I am sorry to say that, review should be based on new feature, review should be based on existing features. You asked a feature , we are unable to do that, that shouldn't be the reason of rating this app. And the support is not for new feature. We support if the existing feature don't work. You said about ip blocking , it must be miss configured, to check the confirmation we had asked for admin login info. We have replied your ticket but you haven't answered. However we don't want to argue with you. If you are not happy with this then you can process for refund in codecanyon, we are ready to approve it.
by WDDTEC 1 year ago
It delivers what it promises
I would also add code quality and Customization to this review. Bought and tried another support system after looking at all other and I wish I had really looked much more at this one first. Best Support System really does it all and much of the code allows for great alterations and after that it does even more. No bugs and no issues on php8.1. Good simple UI. Ease of email piping to application.
Definitely bookmark this if your looking for a good ticket support system and knowledge base. I think it may truly be best.
After more than a year waiting promised features are now in the program. Still waiting for the approval system for new clients to reduce spammy accounts.
For the rest: this is a nice working program which is stable in use.
5/5 top!
Excellent script
You cannot create canned responses on new tickets, You cannot customize the landing page by removing unwanted content. You can edit a lot but I don't need my users searching anything on the page and this does not have an option to be removed. Lastly, you cannot select a current user or create a new user when creating tickets if you are the admin
Author response
You cannot create canned responses on new tickets,
--Canned message for new ticket?? ticket is for issue why need canned message while you are creating a new ticket.
You cannot customize the landing page by removing unwanted content. You can edit a lot but I don't need my users searching anything on the page and this does not have an option to be removed.
-- don't understand what you mean.
Lastly, you cannot select a current user or create a new user when creating tickets if you are the admin
When an admin creating a ticket for a user then he just need his email address. If you enter his email address then it it doesn't find any use with that email then it will create an user with that email, that's it.
We understand your feedback, and we appreciate it. We are always looking to improve our product based on customer feedback. We will take your thoughts into consideration for future development of the product.
In regards to the features you mentioned, we have considered them and do not feel like it is a necessary inclusion for our service at this time. We offer a wide range of features and we think that most people would find them useful.
very nice script!!
Author response
it's our pleasure, thank you.
1000/1000
Author response
Thank you.
I chose "Other" as the main reason because the support was excellent. Other than that, the software's functionality is awesome and very convenient. I have only one disadvantage, which is to apply a canned message at admin ticket creation, it would be convenient so we don't have to type alot of message when we could use a template that has all the information the user needs to know. Maybe a reply is not even needed than what they need to know, if that feature is applied as an option, i'd be fully satisfied and ready to rock and roll. Other than all that's said here. It's a well secured and very convenient software with ALOT of features. Very useful features.
Very good application but small issue with sending email only.
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