Best Support System Change Log

4.1.4 [23th March 2024]

Fixed

• FixedFixed close tickets in active ticket issue

4.1.3 [20th March 2024]

Fixed

• FixedFixed minor issue

Added

• AddedNeed Reply feature

4.1.2 [29th October 2023]

Fixed

• FixedFixed addon issue
• FixedFixed admin theme issue
• FixedFixed addon issue

Added

• AddedAdmin Theme chooser

4.1.1 [04th October 2023]

Fixed

• FixedFixed install issue
• FixedFixed color issue
• FixedFixed addon issue

Added

• AddedAddons frawork ready
• AddedSample addon added to develop

4.0.0 [29th July 2023]

Fixed

• FixedAssigne rule notify email bug fixed
• FixedFixed some other bugs

Added

• AddedAdded admin panel color, check admin settings - app settings - Admin Color

3.2.5 [09th April 2022]

Fixed

• FixedFixed minor issues
• FixedCSS issue fixed

3.2.4 [06th April 2022]

Fixed

• FixedFixed issues
• FixedRemote login issue fixed
• FixedCSS issue fixed
• FixedAdmin Panel link 404 issues fixed

Added

• AddedAdded support of PHP 8.1.x
• AddedAdded feature of direct file link in ticket details, option is in App Settings > File Settings

3.2.3 [1st April 2022]

Fixed

• FixedFixed issues

3.2.2 [22th March 2022]

Fixed

• FixedTicket Category wise search issue fixed
• FixedNow numaric Custom field accepts float number
• FixedSTARTTLS added in smtp & imap settings
• FixedFixed some minor issues

Added

• AddedAdded support of PHP 8.0.x
• AddedAdded Time and Datetime Custom Field
• AddedAdded client search option

3.2.1 [20th Oct 2021]

Added

• AddedAdded discord social login feature

3.2.0 [10th May 2021]

Added

• AddedAdded 3 more payment gateway : PayuMoney,PayTM,Instamojo

Fixed

• FixedBug fixed payment method in payment list
• FixedMessage sent bug fixed
• FixedKnowledge Search bug fixed
• FixedFAQ Delete bug fixed
• FixedFAQ Category delete bug fix

Added

• AddedAdded Addon Managment Menu : Admin Settings > Addons
• AddedAdded Stripe, Paddle & Razorpay payment geteways. And paypal is already exists so, there are four payment geteways now. Menu : Payment Settings
• AddedUpdated UI in theme 2020, also you can change header style
• AddedAdded multiple color choosing option in live edit
• AddedAdded option to hide knowledge menu. (Admin Settings > App Settings > General)
• AddedAdded option to delete agent.
• AddedAdded option to hide priroty input form ticket opening form in client panel.(Admin Settings > App Settings > Ticket Settings)
• AddedAdded option to hide priroty from all over from admin panel. (Admin Settings > App Settings > Ticket Settings)

Fixed

• FixedFixed email exists issue on archive/deleted user
• FixedFixed chat icon issue on nginx server
• FixedFixed url slug issue

3.0.6 [24th October 2020]

Fixed

• FixedFixed country block settings error
• FixedFixed some issues of theme2020
• FixedFixed header image upload issue on live edit mode
• FixedFixed some other minor issue incliding XSS vulnerability

3.0.5 [2nd September 2020]

Fixed

• FixedXSS vulnerability fixed
• FixedFixed login & register popup width issues

3.0.4 [22th August 2020]

Fixed

• FixedSome minor issues

3.0.3 [20th August 2020]

Added

• AddedAdded URL Type in Custom Field

Fixed

• FixedFix the display issue of custom Field on ticket open page in Theme2020
• FixedCustom CSS (Style) issue has been fixed in Theme2020
• Fixedadded Footer Copyright Text in Theme2020

3.0.2 [14th August 2020]

Fixed

• FixedSome minor issues

3.0.1 [14th August 2020]

Fixed

• FixedSome minor issues

3.0 [13th August 2020]

Added

• AddedAdded modern theme- theme2020
• AddedAdded Live Edit Feature
• AddedChat button can be visible in any site
• AddedAdded FAQ Panel
• AddedAdded Testimonial Panel
• AddedAdded MailChimp API

Fixed

• FixedSome minor issues

2.2.2

Added

• AddedAdded new admin panel security , check on security settings
• AddedCountry access for control

2.2.0 [28th November 2019]

Added

• AddedSpam email blocker feature added
• AddedAdded SSL Type in SMTP Settings

Fixed

• FixedFixed some minor issue and also added some search property

2.1.8 [26th June 2019]

Added

• AddedRTL Support Added
• AddedElite Licenser Support verification system added
• AddedAdded Addon System, check Admin Settings >> Addons

2.1.7 [10th March 2019]

Fixed

• FixedUpdate custom field category input, now you can set multiple category in on custom field

2.1.6 [10th March 2019]

Added

• AddedAdded custom field help text HTML support

Fixed

• FixedUpdated smpt connection for gmail smtp
• FixedFixed remote login custom field bug
• FixedFixed Category parent and clild view problem
• FixedAssign and notification rule bug fixed

2.1.5 [20th January 2019]

Added

• AddedAdded GDPR regis- tration form message option ( Enable it, App Settings-GDPR Settings)

Fixed

• FixedUpdated assign rule system, now it is support multiple notification user for one category. So you can set multiple user on notification.

2.1.4 [06th January 2019]

Added

• AddedAdded disable/enable like dislike buttion feature

Fixed

• FixedFix envato login bug

2.1.3 [23th December 2018]

Fixed

• FixedFixed email to ticket bug

2.1.2 [13th December 2018]

Fixed

• FixedFixed some bugs

2.1.1 [13th November 2018]

Added

• AddedAdded reply to email in email settings
• AddedAdd support of custom field in remote login

Fixed

• FixedFixed page update bug
• FixedFixed many minor bugs

2.1.0 [25th September 2018]

Added

• AddedAdd many more language support,Brazilian Portuguese, Spanish (Colombia), Indonesian, Italian (Italy), Japanese (Japan), Korean (Korea), Dutch (Netherlands), Russian, Thai (Thailand),

Fixed

• FixedFixed many minor bugs

2.0.8 [21th September 2018]

Added

• AddedAdded GDPR Compliance settings

2.0.7 [16th September 2018]

Added

• AddedAdded work log feature

2.0.6 [16th July 2018]

Added

• AddedAdded country block feature

Fixed

• FixedFixed Date Format bug
• FixedUpdate Language

2.0.5 [16th July 2018]

Fixed

-Fixed Admin Create Ticket Bug

2.0.4 [16th July 2018]

Fixed

• FixedFix some missing language translation (Please update your override language)

2.0.3 [14th July 2018]

Fixed

• FixedFix some missing language translation (Please update your override language)
• FixedFixed social cancel error message

2.0.2 [11th July 2018]

Fixed

• FixedSupervisor(Non Super Admin User) Chat Access added
• FixedFixed some other issues

2.0 [5th July 2018]

Added

• AddedWeb Chat Feature added
• AddedTicket Auto closing system added
• AddedTicket Assigning Rule Creation feature added
• AddedAdmin ticket creation feature added
• AddedAdmin note on Ticket or User feature added
• AddedAdded Google Analytics
• AddedAdded Multiple Payment Currency
• AddedAdd Client form added in admin panel.
• AddedClient can update their timezone in client panel

Fixed

• FixedUpdated Client Info in admin panel
• FixedClient Password Reset option in Admin panel
• FixedTicket delete option added
• FixedAttach file on Knowledge Creation.
• FixedUpdated many small issues

1.5.13 [16th April 2018]

Added

• AddedAdded Envato Login Button

1.5.12 [11th April 2018]

Added

• AddedAdded another way to set password of and user by admin User List in admin panel.

1.5.11 [10th April 2018]

Added

• AddedAdded view(design) and language override system
• AddedAdd html editor on Announcement

Fixed

• FixedFixed character problem of Announcement and Canned message
• FixedFixed some other bug

1.5.10 [16th March 2018]

Added

• AddedAdded Ticket Delete Option
• AddedAdded Admin user archive option
• AddedAdded Site User Profile Photo upload feature

Fixed

• FixedUpdated site user profile
• FixedFixed some minor bug

1.5.9 [09th March 2018]

Added

• AddedAdded new feature, seen/unseen by ticket owner status in admin ticket details

Fixed

• FixedFixed some bug

1.5.5 [25th February 2018]

Added

• AddedAdded remote server login
• AddedAdded featured video option for knowledge
• AddedAdded option for choose language separately for Admin Panel and Site.

Fixed

• FixedUpdated app settings and more flexibility or setup option added.

1.5.2 -1.5.4

Fixed

• FixedLanguage file updated

Version 1.5

Added

• AddedAdded Multi-Language Support
• AddedAdded Email and On Screen Notification

Fixed

• FixedFixed Some bug