Best Support System, Best by name, Best by nature, Best by feature, it is a self-hosted customer support desk software. It handles support tickets, manages email tickets, collects any payment by PayPal.
An omnichannel support software that is simple, powerful, and doesn’t break the clients deadline.
Manage your customer conversations across multiple channels such as email, chat, phone, social media, and your website. Respond and perform follow-up activities without breaking a sweat.
It’s a very useful feature.You can set a payment of any amount for any service (i.e., hosting fee, maintenance fees) from on any ticket when required.
English(US), Chinese, German, French, Danish, Turkish, Spanish, Portuguese, Russian, Indonesian, Italian, Japanese, Korean, Thai, Dutch বাংলা, हिंदी, Arabic and more…
It is fun to integrate with WordPress
It’s an exclusive and differentiating feature. If you have any existing service with lot of existing user and you want to use that service’s login in this application you can do that easily in this app.
If you have a WordPress or site and you have many users those user can log into this panel automatically. It has a WordPress plugin. By that you can easily set that up. Also you can integrate with your Elite Licenser plugin.
Best Support System have easy installer, that is very fun to install in your device easily. There is no need any programming knowledge to install it.
Auto suggestion of knowledge articles while trying to create a new ticket and reduce a ticket volume.
Get user uploaded file security, CSRF protection, brute force security, admin user login failure auto backoff, auto suspicious IP block
Ticket auto assigning rule has been added. By this feature you can set your rule for assigning to role or user. It’s category based so you can set different rule for different category ticket. This rule will be work like a supervisor
It’s another unique feature of this application. It controls the timezone automatically based your user’s IP. That means users will see their timezone time and admins will see admins’ timezone time.
It’s an exclusive and differentiating feature. If you have any existing service with lot of existing user and you want to use that service’s login in this application you can do that easily in this app.
Live web chat feature has been added. Your client can contact with your agent using live chat. You can set everything effortlessly.
English(US), Chinese, German, French, Danish, Turkish, Spanish, Portuguese, Russian, Indonesian, Italian, Japanese, Korean, Thai, Dutch বাংলা, हिंदी, and more…
You will get a notification with update details when updates comes, then you just need to press a button to update.
Installer wizard will help you install step by step, get your service up and run within minutes. Requires no programming skills.
Tickets can be created by simply sending an email. Ticket responses can also be created by replying to the same email. It is also called email piping.
Feedbacks are collected through special emails sending out to users with a like and a dislike button.
It has more than one editor. Use the enriched text editor of your choice.
Admins can add notes on Tickets or Clients. Notes are viewable only in admin panel.
Staffs can add work log and can see the full work log in ticket details.
You can create a custom page with custom contents like product pages, terms and conditions etc.
Yes it has an email template system where you can edit or write your own email for your clients. Please check our demo to see how Demo link
It is kind of same to email template. So easy to design or write any canned message. Demo link
Create your own customized menus through the admin panel.
Easy to use search – smart search engine can find relevant articles even with spelling mistakes
Yes, this support system supports RTL
Create user groups with roles and privileges of your choice and add the intended users to the group
Ticket will be closed by your settings. That means , you can set an hour of inactivity. If you set an inactivity hour of 72 then the the ticket will be closed 72 hours later of your agent last replied time. You can set also auto closing text and closing email.
If anyone attempts to activate the product repeatedly with an incorrect license it will block that host(domain) automatically. The host(domain) will no longer be able to use any of your product and you will get those hosts’ list into its panel.
It has Envato , Google, Facebook, Twitter, LinkedIn, GitHub and Yahoo user’s login module.You can choose all or any.
You can create custom pages with custom contents like product page,terms and condition etc.
Create announcements or notifications for visitors or admin users or both with start time and end time. Sometimes when you need to display messages to your visitors you can use it.
You can set category wise custom field on ticket creation. We know all field are not suitable for all category so we can add fields for all category or for individual category. You can add envato purchase key verification input box as well.
Limit file upload with size and type. Another unique feature is all uploaded file are only accessable by admin user and only that user who has uploaded. So no one can download any private file if they have the file direct link too.
It has multiple themes and you can choose any color of that particular theme. We will design many themes regularly in future version. It has an auto update feature so you will get all themes automatically in future.
Admin/agent/staff can create ticket form there panel on behalf of user
There there two type of settings for admin notifications. First one is Email Notification and another one is On Screen Notification
You can easily customize any page or language. It has an override feature. If you use the override feature and design a customize page it won’t change in any future app update.
Yes, It has county block panel with two type of conditions. First one is white list countries and second one is black list countries. You can choose any one.
You can block any IP manually or you can set a rule for auto IP Block. If any ip is trying to hack or continuing to request this site that site will be blocked automatically.
You can easily add google analytics in this app. It has a nice informative panel for google analytics.
If you have a WordPress or Woo-Commerce site and you have many users those user can log into this panel automatically. It has a WordPress plugin. By that you can easily set that up
Get the basics of your customer support processes right and make life easier for your agents. Well-defined processes make for efficient agents and happy customers.
It controls the timezone automatically based your user’s IP. That means users will see their timezone time and admins will see admins’ timezone time.
Limit file upload with size and type. Another unique feature is all uploaded file are only accessable by admin user and only that user who has uploaded. So no one can download any private file if they have the file direct link too.
You can easily customize any page or language. It has an override feature. If you use the override feature and design a customize page it won’t change in any future app update.
Build a robust self-service operation and empower your customers to find solutions on their own.
Feedbacks are collected through special emails sent out to user with a like and a dislike button. These buttons link to a feedback form which the users can use to provided their detailed feedback. It’s a unique feature of this application.
All site are full of knowledge article. If any visitor missed any knowledge then it will suggest always on ticket opening. So it reduces ticket volume.
Live chat is one of the fastest and most effective ways to solve customer problems. It cuts out on unnecessary delays and adds a personal touch to every conversation. But not all businesses can afford to have a dedicated team available to support customers over chat, 24/7. Best support, combines the best of personalized chat and contextual help to stand in for agents even when they are away.
The best support system ever! I am very happy with the purchase. The code runs super fast, the number of functionality is amazing and it gets updates and new functionalities added often. Highly recommended! I hope de developer keeps making improvements. 10 out of 10!
Brazil
Honestly, so glad I have this. Well worth the money adnd the ability to have all the things I need, FAQS/KBs and live chat plus putting live chat on my website as well. 100% happy customer here for sure.
United States
its a well working system for creating tickets. It has a very userfriendly backend and frontend. Its a good choice for all who want to use a knowledge base connected with a ticket support system with important features.
Germany
This small size app (in code only) And big size applikation in use.Are so crazy good, and the support are just over the top! Do not miss the opportunity of getting an app for support that is one of the best around on codecanyon. Thank you for making such great software. 🙂
Denmark
Truely a dedicated guy with great support abillitties for his Application Best Support System.Don't believie me? Try buying this great App and ask for support, you will realize I'm not kidding. Thank you for helping me out Sarwar 🙂 Keep up the good work on Best Support System.
Denmark
Very Good support, i have help them to translate in French language and it was fun
Côte d'Ivoire
Hi, Excellent software, very fast customer support. open source code, very easy to install. I recommend this software Thank you
France
The application is really good, has many options and is valid for several projects. In my case I have it installed in an educational center with more than 400 PC computers and more than 1000 students. This app has been a great help for support management. In addition to this, it is in constant process of improvement and update Julio G.
Spain
Anyone looking for a ticket system, this one is the best one i've found so far. The customer support is great, it is packed with useful features and it was up and running in a matter of minutes. I have tried other ticket systems, this by FAR is the best one! The developer is also making constant updates, and adding new features constantly which is great!!
United States
The Author had done a great work by putting their hard work to offer the best possible features as they can. I am thankful for their effort and future updates to make this item more relevant for everyone who is looking the best support system.
United States
Perfect all, system works, customizable and important also support and availability of the author. Thank you for work. I recommend to everyone.
Italy
number 1 Best Support System in the market.
Oman
Extremely powerful support system that is highly customizable. I've purchased three licenses of this software due to the performance, design, code and support.
Norway
- Most comprehensive support system in codecanyon so far. - Outstanding support services which spent around 4 ~ 5 hours to help me fix my problems. - System don't require complex environment and setting
Hong Kong
The five star rating is for everything really. The script, customer support and everything. I've been on Envato for many years and I found good and lousy developers on here. But this is damn good! Very very happy!
United States
Excellent support for the program. All my problems, and they were great, were resolved very quickly and qualitatively. I would like to wish the further development of the program and good luck to the developers! Thank you for your work, guys!
Germany
I have used lot of helpdesk softwares, freshdesk, zoho desk, ostickets etc., Hosted versions have lot of limitations, alos it is not good to share our client information to 3rd parties. That's y finally came to codecanyon and found your script. Features rich script! Keep it up!
India
This is the best support I have tested. A lot of features, no Bugs so far and excellent support. I think it is the best support system in code canyon.
Switzerland
If you are not satisfied with our product, then you can ask for refund within 30 days.
All the answers below are for our clients who want to know better about APPSBD
Yes we have this option to take chat from others site also. For that you have to only paste a script and boom. Also you can take chat from your CMS.
Our all packages are free to get update. We upgrade our product every month. You need to just check update and when you need you can updated your software.
There is no limit.
Our system is highly responsive with good UI. And Mobile chat is too much good.
No, there is no limit for agent. You can add unlimited agent.
Best Support System is updating continuously everyday. For checking all the updates please click the below button and see the changes.