BEST SUPPORT SYSTEM
Best Support System, Best by name, Best by nature, Best by feature, it is a self-hosted customer support desk software. It handles support tickets, manages email tickets, collects any payment by PayPal. It has a simple installer so that you don’t need any programming skill. We will keep updating regularly and it has an auto update feature. Also it provides lots of features. Scroll down to see some of those features.
Who should use this software?
BEST Support System is a self-hosted support ticket application. It handles support tickets,manages email tickets,collects any payment from PayPal.It has been created in such a simplistic way that every single company or organization including IT or non-IT can use it without ease. It requires no programming skill. One can just install it and use it from that very moment.It is that simple
Auto suggestion of knowledge articles while trying to create a new ticket and reduce a ticket volume.
Get user uploaded file security, CSRF protection, brute force security, admin user login failure auto backoff, auto suspicious IP block
Ticket auto assigning rule has been added. By this feature you can set your rule for assigning to role or user. It’s category based so you can set different rule for different category ticket. This rule will be work like a supervisor
It’s another unique feature of this application. It controls the timezone automatically based your user’s IP. That means users will see their timezone time and admins will see admins’ timezone time.
It’s an exclusive and differentiating feature. If you have any existing service with lot of existing user and you want to use that service’s login in this application you can do that easily in this app.
Live web chat feature has been added. Your client can contact with your agent using live chat. You can set everything effortlessly.
English(US), Chinese, German, French, Danish, Turkish, Spanish, Portuguese, Russian, Indonesian, Italian, Japanese, Korean, Thai, Dutch বাংলা, हिंदी, and more…
You will get a notification with update details when updates comes, then you just need to press a button to update.
Installer wizard will help you install step by step, get your service up and run within minutes. Requires no programming skills.
Tickets can be created by simply sending an email. Ticket responses can also be created by replying to the same email. It is also called email piping.
Feedbacks are collected through special emails sending out to users with a like and a dislike button.
It has more than one editor. Use the enriched text editor of your choice.
Admins can add notes on Tickets or Clients. Notes are viewable only in admin panel.
Staffs can add work log and can see the full work log in ticket details.
You can create a custom page with custom contents like product pages, terms and conditions etc.
Yes it has an email template system where you can edit or write your own email for your clients. Please check our demo to see how Demo link
It is kind of same to email template. So easy to design or write any canned message. Demo link
Create your own customized menus through the admin panel.
Easy to use search – smart search engine can find relevant articles even with spelling mistakes
Yes, this support system supports RTL
Create user groups with roles and privileges of your choice and add the intended users to the group
Ticket will be closed by your settings. That means , you can set an hour of inactivity. If you set an inactivity hour of 72 then the the ticket will be closed 72 hours later of your agent last replied time. You can set also auto closing text and closing email.
If anyone attempts to activate the product repeatedly with an incorrect license it will block that host(domain) automatically. The host(domain) will no longer be able to use any of your product and you will get those hosts’ list into its panel.
It has Envato , Google, Facebook, Twitter, LinkedIn, GitHub and Yahoo user’s login module.You can choose all or any.
You can create custom pages with custom contents like product page,terms and condition etc.
Create announcements or notifications for visitors or admin users or both with start time and end time. Sometimes when you need to display messages to your visitors you can use it.
You can set category wise custom field on ticket creation. We know all field are not suitable for all category so we can add fields for all category or for individual category. You can add envato purchase key verification input box as well.
Limit file upload with size and type. Another unique feature is all uploaded file are only accessable by admin user and only that user who has uploaded. So no one can download any private file if they have the file direct link too.
It has multiple themes and you can choose any color of that particular theme. We will design many themes regularly in future version. It has an auto update feature so you will get all themes automatically in future.
Admin/agent/staff can create ticket form there panel on behalf of user
There there two type of settings for admin notifications. First one is Email Notification and another one is On Screen Notification
You can easily customize any page or language. It has an override feature. If you use the override feature and design a customize page it won’t change in any future app update.
Yes, It has county block panel with two type of conditions. First one is white list countries and second one is black list countries. You can choose any one.
You can block any IP manually or you can set a rule for auto IP Block. If any ip is trying to hack or continuing to request this site that site will be blocked automatically.
You can easily add google analytics in this app. It has a nice informative panel for google analytics.
If you have a WordPress or Woo-Commerce site and you have many users those user can log into this panel automatically. It has a WordPress plugin. By that you can easily set that up