Appsbd

The best support ticketing software for your business!

Best Support System, Best by name, Best by nature, Best by feature, it is a self-hosted customer support desk software. It handles support tickets, manages email tickets, collects any payment by PayPal.

Email Piping

Email Piping

Best Support System provide you the best email to ticket functionality. Tickets can be created by simply sending an email. Ticket responses can also be created by replying to the same email.

Simple and intuitive UI

Simple and intuitive UI

With an intuitive UI that has been designed to boost agent productivity, Best Support System makes it easy for your team to provide support with no distractions.

Best Support System - Group 1000001931
Transparent pricing

Transparent pricing

Best Support System has different plans for businesses of various sizes, but they all come with zero hidden charges or under-the-belt add-ons. All the payment method is secured.

What you’ll get from
best support system

An omnichannel support software that is simple, powerful, and doesn’t break the clients deadline.

best support system

Knowledge Base

Proactive Search

Highly Secured

Easy Customizable

Live Chat

Easy Integration

Auto Update

Customized Payment

RTL Support

Personalized your workflow with Best support system

Manage your customer conversations across multiple channels such as email, chat, phone, social media, and your website. Respond and perform follow-up activities without breaking a sweat.

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Customize Payment

It’s a very useful feature.You can set a payment of any amount for any service (i.e., hosting fee, maintenance fees) from on any ticket when required.

Best Support System - envato integration
Easy Envato Integration
If anyone attempts to activate the product repeatedly with an incorrect license it will block that host(domain) automatically. The domain will no longer be able to use any of your product and you will get those hosts’ list into its panel.
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Multi Language & RTL Support

English(US), Chinese, German, French, Danish, Turkish, Spanish, Portuguese, Russian, Indonesian, Italian, Japanese, Korean, Thai, Dutch বাংলা, हिंदी, Arabic and more…

Best Support System - envato integration BSS
Best Support System - Remote Login

Easily Integrate with
your CMS

It is fun to integrate with WordPress 

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Remote Server Login(– SSO)

It’s an exclusive and differentiating feature. If you have any existing service with lot of existing user and you want to use that service’s login in this application you can do that easily in this app.

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WordPress & Elite Licenser Integration

If you have a WordPress or site and you have many users those user can log into this panel automatically. It has a WordPress plugin. By that you can easily set that up. Also you can integrate with your Elite Licenser plugin.

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Easy Web Installer

Best Support System have easy installer, that is very fun to install in your device easily. There is no need any programming knowledge to install it. 

View All Feature

Features Summary

Knowledge Based

Auto suggestion of knowledge articles while trying to create a new ticket and reduce a ticket volume.

Highly Secured

Get user uploaded file security, CSRF protection, brute force security, admin user login failure auto backoff, auto suspicious IP block

Auto Supervisor By Ticket Assign Rule

Ticket auto assigning rule has been added. By this feature you can set your rule for assigning to role or user. It’s category based so you can set different rule for different category ticket. This rule will be work like a supervisor

Auto Timezone Control

It’s another unique feature of this application. It controls the timezone automatically based your user’s IP. That means users will see their timezone time and admins will see admins’ timezone time.

Remote Server Login

It’s an exclusive and differentiating feature. If you have any existing service with lot of existing user and you want to use that service’s login in this application you can do that easily in this app.

Live Web Chat

Live web chat feature has been added. Your client can contact with your agent using live chat. You can set everything effortlessly.

Multi-language Support

English(US), Chinese, German, French, Danish, Turkish, Spanish, Portuguese, Russian, Indonesian, Italian, Japanese, Korean, Thai, Dutch বাংলা, हिंदी, and more…

Automatic Update System

You will get a notification with update details when updates comes, then you just need to press a button to update.

Easy Web Installer

Installer wizard will help you install step by step, get your service up and run within minutes. Requires no programming skills.

Email To Ticket Or Email Piping

Tickets can be created by simply sending an email. Ticket responses can also be created by replying to the same email. It is also called email piping.

User Feedback

Feedbacks are collected through special emails sending out to users with a like and a dislike button.

Multiple Text Editors

It has more than one editor. Use the enriched text editor of your choice.

Admin Note

Admins can add notes on Tickets or Clients. Notes are viewable only in admin panel.

Work Log

Staffs can add work log and can see the full work log in ticket details.

Custom Page

You can create a custom page with custom contents like product pages, terms and conditions etc.

Email Template

Yes it has an email template system where you can edit or write your own email for your clients. Please check our demo to see how Demo link

Canned Message

It is kind of same to email template. So easy to design or write any canned message. Demo link

Additional Menus

Create your own customized menus through the admin panel.

Easy to use search – smart search engine can find relevant articles even with spelling mistakes

RTL Support

Yes, this support system supports RTL

Easy Customizable Roles & Privileges

Create user groups with roles and privileges of your choice and add the intended users to the group

Ticket Auto Closing

Ticket will be closed by your settings. That means , you can set an hour of inactivity. If you set an inactivity hour of 72 then the the ticket will be closed 72 hours later of your agent last replied time. You can set also auto closing text and closing email.

Easy Envato Integration

If anyone attempts to activate the product repeatedly with an incorrect license it will block that host(domain) automatically. The host(domain) will no longer be able to use any of your product and you will get those hosts’ list into its panel.

Social User Login

It has Envato , Google, Facebook, Twitter, LinkedIn, GitHub and Yahoo user’s login module.You can choose all or any.

GDPR Compliance

You can create custom pages with custom contents like product page,terms and condition etc.

Announcements Or Notifications

Create announcements or notifications for visitors or admin users or both with start time and end time. Sometimes when you need to display messages to your visitors you can use it.

Custom Fields

You can set category wise custom field on ticket creation. We know all field are not suitable for all category so we can add fields for all category or for individual category. You can add envato purchase key verification input box as well.

Manage File Upload

Limit file upload with size and type. Another unique feature is all uploaded file are only accessable by admin user and only that user who has uploaded. So no one can download any private file if they have the file direct link too.

Multiple Theme & Any App Color

It has multiple themes and you can choose any color of that particular theme. We will design many themes regularly in future version. It has an auto update feature so you will get all themes automatically in future.

Admin Ticket Creation

Admin/agent/staff can create ticket form there panel on behalf of user

Admin Notification

There there two type of settings for admin notifications. First one is Email Notification and another one is On Screen Notification

Page Or Language Override

You can easily customize any page or language. It has an override feature. If you use the override feature and design a customize page it won’t change in any future app update.

Country Block

Yes, It has county block panel with two type of conditions. First one is white list countries and second one is black list countries. You can choose any one.

IP Block Panel

You can block any IP manually or you can set a rule for auto IP Block. If any ip is trying to hack or continuing to request this site that site will be blocked automatically.

Google Analytics

You can easily add google analytics in this app. It has a nice informative panel for google analytics.

WordPress, Woocommerce Intregaton

If you have a WordPress or Woo-Commerce site and you have many users those user can log into this panel automatically. It has a WordPress plugin. By that you can easily set that up

Manage support processes without a glitch

Get the basics of your customer support processes right and make life easier for your agents. Well-defined processes make for efficient agents and happy customers. 

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Auto Timezone Control

It controls the timezone automatically based your user’s IP. That means users will see their timezone time and admins will see admins’ timezone time.

Best Support System - envato integration
Manage File Upload

Limit file upload with size and type. Another unique feature is all uploaded file are only accessable by admin user and only that user who has uploaded. So no one can download any private file if they have the file direct link too.

Best Support System - icccon3
Design and Language Override

You can easily customize any page or language. It has an override feature. If you use the override feature and design a customize page it won’t change in any future app update.

Best Support System - Manage Support Processes Without A Glitch
Best Support System - knowledge base

Offer 24/7 support globally

Build a robust self-service operation and empower your customers to find solutions on their own. 

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User feedback

Feedbacks are collected through special emails sent out to user with a like and a dislike button. These buttons link to a feedback form which the users can use to provided their detailed feedback. It’s a unique feature of this application. 

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Knowledge Base

All site are full of knowledge article. If any visitor missed any knowledge then it will suggest always on ticket opening. So it reduces ticket volume.

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More Than Just Live Chat

Live chat is one of the fastest and most effective ways to solve customer problems. It cuts out on unnecessary delays and adds a personal touch to every conversation. But not all businesses can afford to have a dedicated team available to support customers over chat, 24/7. Best support, combines the best of personalized chat and contextual help to stand in for agents even when they are away. 

Our Pricing

AppsBD’s product is unique in terms of features compared to price. Our products are budget friendly and secured.All prices listed on this website are in USD.

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Single

For 1 Site
  • Single Domain
  • Lifetime License
  • Lifetime Update
  • Email Piping
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$99
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For 5 Site
  • For 5 Website
  • Lifetime License
  • Lifetime Update
  • Email Piping
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$495
$ 199 Lifetime

Expert

For 99 Site
  • For 99 Website
  • Lifetime License
  • Lifetime Update
  • Email Piping
  • Money Back Guarantee
$9801
$ 3500 Lifetime

Over 1500+ business firm using the software see what they say

Frequently Ask Questions?

All the answers below are for our clients who want to know better about APPSBD

Can I use chat button to another site?

Yes we have this option to take chat from others site also. For that you have to only paste a script and boom. Also you can take chat from your CMS.

Is your product free to update forever?

Our all packages are free to get update. We upgrade our product every month. You need to just check update and when you need you can  updated your software.

How many agents can the user view at the same time in the chat?

There is no limit.

Does chat work well for mobile phones?

Our system is highly responsive with good UI. And Mobile chat is too much good.

Do you have an agent limit?

No, there is no limit for agent. You can add unlimited agent.

Best Support System Change Log

Best Support System is updating continuously everyday. For checking all the updates please click the below button and see the changes.